Contact information

Contact & Customer Support Policy

At Static Customs, we value our customers and want to make it as easy as possible to get assistance with questions, orders, products, or other concerns.

If you need help, please contact us at:

stcustomsmedia@gmail.com

When contacting us about an existing order, please include:

Your order number
The name or email address used when placing the order
The product you are contacting us about
A clear description of the question or issue
Photos or videos when relevant to the issue

Providing complete information helps us review your request and assist you as efficiently as possible.

RESPONSE TIMES

Static Customs will make reasonable efforts to respond to customer inquiries as soon as possible.

Response times may vary depending on:

The number of customer inquiries we are currently receiving
Weekends or holidays
The complexity of the issue
Whether we need information from a supplier, manufacturer, fulfillment provider, or shipping carrier
Whether additional order information is required

Please understand that response times are estimates and are not guaranteed.

Sending multiple emails about the same issue may not result in a faster response. Whenever possible, please continue communicating within the same email thread so that we can easily review the history of your request.

CLOTHING & DECALS

Static Customs directly manages our clothing products and almost all of the decals offered through our store.

If you contact us regarding an issue with Static Customs clothing or a decal product that we directly manage, we will review the situation and provide the appropriate information or assistance available under our store policies.

A small number of decal products may be produced or fulfilled through an outside manufacturer or supplier. When this applies, support for that particular product may need to involve the original source.

If necessary, we will help provide the information reasonably available to us so you can contact the appropriate manufacturer, supplier, or fulfillment source.

All purchases remain subject to our Refund, Return & Cancellation Policy and other applicable Static Customs policies.

E-BIKE, E-MOTO PARTS & THIRD-PARTY PRODUCTS

Many of the E-bike, E-moto, vehicle parts, components, accessories, and other non-clothing products sold through Static Customs are retailed from independent manufacturers, suppliers, or other third-party sources.

Static Customs does not manufacture, engineer, stock, package, or directly control the fulfillment process for many of these products.

Because these orders are handled by independent third parties, many aspects of the order are outside of Static Customs' direct control once the order has been submitted to the original source for processing or fulfillment.

This may include:

Inventory availability
Manufacturing or production
Processing times
Packaging
Fulfillment
Shipment preparation
Carrier selection or handling
Technical product issues
Manufacturer warranty decisions
Replacement-part availability
Certain delays or fulfillment problems

Static Customs will make reasonable efforts to assist customers when an issue occurs, but we may not have the ability to directly change, speed up, replace, repair, or otherwise control an order being handled by an independent third-party source.

HOW WE HELP WITH THIRD-PARTY ORDERS

Even when an order or product is outside of our direct control, Static Customs will do our best to help point you in the right direction.

If you contact us regarding a third-party part or product, we may:

Review the information available for your order
Help identify the original manufacturer, supplier, or fulfillment source
Provide available contact information for that source
Provide relevant order or product information when available
Explain who may be best equipped to address your issue
Help you understand the next steps to the best of our ability

Certain issues may ultimately need to be resolved directly between the customer and the original manufacturer, supplier, or fulfillment source.

We cannot guarantee how an independent third party will respond, how quickly they will respond, or what resolution they may provide.

However, Static Customs will make reasonable efforts to provide the information available to us and help you contact the appropriate source when possible.

THIRD-PARTY PRODUCT SUPPORT

Some concerns involving third-party products may need to be handled by the original manufacturer or supplier.

These may include:

Product defects
Manufacturer warranties
Technical support
Installation questions
Compatibility questions
Replacement components
Product performance
Manufacturing issues
Certain fulfillment issues

Once you are directed to the appropriate third-party source, that company's own customer-service policies, warranty terms, procedures, and resolution options may apply.

Static Customs does not control the customer-service decisions, warranty determinations, response times, production processes, or fulfillment operations of independent manufacturers and suppliers.

SHIPPING QUESTIONS

If your question relates to shipping, please include your order number and review the tracking information provided for your order before contacting us.

As explained in our Shipping Policy, all processing, shipping, transit, and delivery dates are estimates and are not guaranteed.

Once an order or package is being handled by a supplier, fulfillment partner, or shipping carrier, certain delays may be outside of Static Customs' direct control.

These may include:

Supplier processing delays
Carrier delays
Transportation disruptions
Weather
Holidays
Customs delays
Tracking delays
Other unexpected shipping or fulfillment issues

We will still provide the information reasonably available to us and assist you to the best of our ability.

ORDER INFORMATION

For security and order-verification purposes, we may ask you to provide information associated with your purchase before discussing certain order details.

Please do not email us sensitive financial information such as:

Full credit or debit card numbers
Banking passwords
Account passwords
Social Security numbers
Other highly sensitive personal information

Static Customs does not need this information to provide ordinary customer support.

CONTACTING US BEFORE OPENING A DISPUTE

If you believe there is an issue with your order, we encourage you to contact Static Customs directly first so that we have an opportunity to review the situation and provide the assistance reasonably available to us.

Opening a chargeback, payment dispute, or financial claim may affect or delay our ability to directly investigate an issue.

Contacting us first allows us to review your order information and, when necessary, help identify and contact the appropriate supplier, manufacturer, fulfillment source, or shipping carrier.

IMPORTANT NOTICE

By purchasing through Static Customs, you acknowledge that:

Static Customs directly manages its clothing products and almost all decal products.
A small number of decals may be produced or fulfilled through third-party sources.
Many E-bike, E-moto, vehicle parts, components, and accessories are retailed from independent manufacturers or suppliers.
Many aspects of third-party orders are outside of Static Customs' direct operational control.
Static Customs will make reasonable efforts to provide available information and help customers contact the original source when necessary.
Certain product, warranty, manufacturing, technical, or fulfillment concerns may need to be handled directly by the original manufacturer or supplier.
Static Customs cannot guarantee the response time, decision, warranty coverage, or resolution provided by an independent third party.
All purchases remain subject to the applicable Static Customs Terms of Service, Shipping Policy, Privacy Policy, and Refund, Return & Cancellation Policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

CONTACT STATIC CUSTOMS

For questions, concerns, or assistance, please contact: