Shipping policy
Shipping Policy
Static Customs – Shipping Policy
At Static Customs, we work to process, prepare, and ship orders as efficiently as possible.
Please understand that all processing, shipping, transit, and delivery timeframes provided by Static Customs are estimates only and are not guaranteed delivery dates. Delays can occasionally occur due to production, inventory, order volume, shipping carriers, weather, holidays, customs, supply-chain issues, or other circumstances outside of our control.
When a product has a typical or expected processing/shipping timeframe, that information will normally be included in the product description. Customers should review the product description carefully before placing an order.
PRODUCT-SPECIFIC SHIPPING TIMES
Some products may have different processing or shipping times.
Whenever a product has a specific estimated shipping or processing timeframe, we will normally provide that information within the product description.
The timeframe shown on the product page should be treated as the best available estimate for that particular item at the time of purchase.
However, all dates and shipping timeframes remain estimates and are not guaranteed arrival dates.
PRE-ORDER ITEMS
Products identified as “PRE-ORDER” are not immediately available for shipment.
Pre-order products will be processed and shipped once the product becomes available and the necessary inventory has been received or produced.
Estimated availability or shipping dates for pre-order products may be listed in the product description.
Because pre-order products may depend on manufacturing, suppliers, transportation, inventory arrival, or other factors, pre-order dates are estimates and may change.
By purchasing a pre-order product, you acknowledge that additional processing time may be required.
CLOTHING
Clothing orders may require additional processing or production time before shipment.
Unless otherwise stated in the individual product description, clothing processing and shipping times are estimates and may vary depending on availability, production, order volume, and fulfillment.
Certain clothing products may be produced, prepared, or fulfilled specifically for an order. Because of this, some clothing orders may take longer to process than standard in-stock products.
Please review the individual product description for the most relevant estimated timeframe.
SHIPPING ESTIMATES & POSSIBLE DELAYS
All processing, production, shipping, and delivery timeframes provided by Static Customs are estimates only.
Unfortunately, delays occasionally happen in the normal course of business and shipping. While we make reasonable efforts to get orders processed and shipped as expected, certain delays are outside of our control.
Possible causes of delays may include, but are not limited to:
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Shipping carrier delays
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High order volume
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Inventory delays
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Production delays
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Supplier delays
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Weather conditions
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Holidays
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Transportation disruptions
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Customs or international shipping delays
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Incorrect or incomplete shipping information
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Events outside of our reasonable control
An estimated shipping or delivery date should not be interpreted as a guaranteed date.
We appreciate your patience and understanding if an unexpected delay occurs.
SHIPPING CARRIER DELAYS
Once an order has been transferred to the shipping carrier, the carrier becomes responsible for transporting and delivering the package.
Static Customs does not control the carrier's transportation network, delivery routes, processing facilities, staffing, weather conditions, or other circumstances that may affect the speed of delivery.
If a shipping carrier takes longer than expected to deliver your package, that delay is outside of Static Customs' control.
Tracking estimates provided by a shipping carrier are also estimates and may change during transit.
Static Customs cannot guarantee that a carrier will deliver an order by its originally estimated delivery date.
TRACKING INFORMATION
Once tracking information becomes available, a tracking number will generally be provided to the email address used at checkout.
Customers may use the provided tracking number to monitor the shipment's progress.
You may also use the Shop app to view available information about your order.
Please understand that tracking information may occasionally take time to update. The Shop app or carrier tracking system may also display delayed, incomplete, or temporarily inaccurate information while a package is moving through the shipping network.
A lack of an immediate tracking update does not necessarily mean that the package is not moving.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
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Name
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Street address
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Apartment or unit number
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City
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State
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ZIP or postal code
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Country
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Contact information
Static Customs is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the customer provided incorrect or incomplete shipping information.
ORDER ISSUES
If you experience an issue with your order, please contact Static Customs directly so we can review the situation and assist you when possible.
Customers should contact us before opening a dispute, chargeback, or claim with their financial institution when possible, as doing so may affect or delay our ability to directly investigate the order.
Please provide your order number and any relevant information when contacting us.
Email: stcustomsmedia@gmail.com
REFUNDS, RETURNS & CANCELLATIONS
Shipping delays do not automatically make an order eligible for a refund, return, exchange, or cancellation.
All purchases remain subject to the Static Customs Refund, Return & Cancellation Policy.
Customers should review that policy before completing a purchase.
Nothing in this Shipping Policy is intended to limit any rights that cannot legally be waived under applicable law.
IMPORTANT NOTICE
All shipping, processing, production, transit, and delivery dates provided by Static Customs are estimates only and are not guaranteed dates.
By placing an order with Static Customs, you acknowledge and agree that:
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Shipping and processing times may vary.
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Product-specific estimates may be listed in the product description.
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Delays may occasionally occur.
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Estimated delivery dates are not guaranteed.
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Shipping carriers may experience delays outside of our control.
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Static Customs cannot guarantee the exact date that a carrier will deliver your package.
We appreciate your patience and support while we work to prepare and fulfill your order.
For shipping-related questions, please contact: